Shipping & Delivery Policy

Last Updated: 19-Jan-2026

Welcome to Thetohfa.shop. This Shipping & Delivery Policy explains how we process and ship orders placed on https://thetohfa.shop/.

By placing an order, you agree to the terms below.

1. Shipping Locations

We currently ship across India (service availability depends on courier coverage in your area/pincode).

2. Order Processing Time

  • Orders are usually processed within 1–2 business days

  • Orders placed on Sundays or public holidays may be processed the next working day

3. Estimated Delivery Time

Delivery usually takes:

📦 3–7 business days (depending on your city/pincode)

⚠️ Delivery time may be delayed due to:

  • High order volume (sale season / Valentine rush)

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote area deliveries

4. Shipping Charges

Shipping charges (if applicable) will be shown at checkout.

✅ In some cases, we may offer Free Shipping on selected products or limited-time offers.

5. Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID / AWB Number

  • Courier partner details (if available)

You can track your order using the tracking link provided in your order update message/email.

6. Incorrect Address / Delivery Failure

Please ensure your delivery details are correct at checkout.

If delivery fails due to:

  • Wrong/incomplete address

  • Incorrect phone number

  • Customer unavailable at delivery time

Then:

  • Re-delivery may take extra time, and

  • Additional shipping charges may apply (if courier charges us)

7. Damaged Package / Missing Items

If you receive a package that is:
✅ opened
✅ damaged
✅ torn
✅ product missing

Please contact us within 48 hours of delivery with:

  • Order ID

  • Photos/video proof

  • Issue description

📧 Email: shopthetohfa@gmail.com
📞 Phone/WhatsApp: +91 9910177381

Important: Always record an unboxing video for quicker approval.

8. Delivery Partners

We ship using trusted third-party courier partners. Delivery speed depends on courier service and location.

9. Contact for Shipping Support

If you have questions regarding shipping, please contact us:

📧 shopthetohfa@gmail.com
📞 +91 9910177381
📍 G-103, Street No. 4, Shastri Park, Delhi-110053