Terms and Conditions

Last Updated: 19-Jan-2026

Welcome to Thetohfa.shop (“Website”, “we”, “our”, “us”). By accessing or using this website, you agree to follow and be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

1. Website Use

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision of a parent/guardian.

  • You will provide accurate information when placing an order.

  • You will not misuse the website in any illegal or harmful way.

2. Products & Services

We offer gifting and lifestyle products including (but not limited to) Valentine gifts, gift boxes, decorative items, accessories, etc.

  • Product images are for display purposes. Actual product color/appearance may slightly vary due to lighting or screen settings.

  • Some products may be available in limited quantities.

  • We reserve the right to modify or discontinue any product at any time without notice.

3. Pricing & Payments

  • All prices are shown in INR (₹) unless mentioned otherwise.

  • Prices may change at any time without prior notice.

  • We try to keep pricing accurate, but if a pricing error occurs, we reserve the right to cancel or refuse the order.

Payment methods accepted include:

  • UPI / Debit Card / Credit Card / Net Banking / Wallets (as available on checkout)

Your payment details are processed securely through trusted third-party payment gateways. We do not store your card details.

4. Order Confirmation & Cancellation

Order Confirmation

After placing an order, you will receive confirmation via email/SMS (if provided).

Cancellation by Customer

  • Orders can only be cancelled before shipping/dispatch.

  • Once shipped, cancellation is not possible.

Cancellation by Us

We may cancel an order in cases such as:

  • Product out of stock

  • Incorrect pricing

  • Payment failure

  • Wrong address or delivery not possible

  • Suspicious/fraudulent activity

If cancelled, the amount will be refunded as per our refund policy.

5. Shipping & Delivery

We aim to ship your products as soon as possible.

  • Delivery time may vary depending on your city/pincode and courier service.

  • Delivery delays may happen due to weather, courier issues, festival rush, or other factors beyond our control.

Important: Please ensure your shipping details are correct. We are not responsible for late delivery due to wrong address/contact details.

6. Returns, Refunds & Replacements

For return/refund related details, please refer to our Refund Policy Page.

Basic terms:

  • Returns are accepted only if the product is damaged, defective, or wrong item delivered.

  • You must raise a complaint within 24–48 hours of delivery (recommended).

To raise a request, contact us at:
 shopthetohfa@gmail.com
 +91 9910177381

7. User Responsibilities

You agree that you will not:

  • Post false reviews or spam

  • Try to hack, harm, or misuse the website

  • Upload viruses/malicious scripts

  • Use the website for fraudulent purposes

We reserve the right to block any user found doing such activity.

8. Intellectual Property

All content on this website including:

  • Logo

  • Product designs/images (unless sourced from suppliers)

  • Text and product descriptions

  • Graphics and design

are owned by Thetohfa.shop and protected by intellectual property laws.

You may not copy or use any content without written permission.

9. Third-Party Services

We may use third-party services such as:

  • Payment gateways

  • Delivery partners

  • Analytics tools

We are not responsible for third-party service delays or failures.

10. Limitation of Liability

We do our best to provide accurate product details and smooth service. However, we do not guarantee that:

  • the website will always work without interruption

  • all content will be error-free

We are not liable for:

  • indirect damages

  • loss of profit

  • courier delays

  • delivery issues due to wrong customer details

11. Privacy

Your personal information is handled according to our Privacy Policy.

We collect customer data only for order processing and improving service.

12. Offers & Discounts

  • Discount codes are subject to change and may expire anytime.

  • Only one offer may apply per order unless stated.

  • Misuse of offers may lead to cancellation of order.

13. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any dispute will be handled under the jurisdiction of:
Delhi, India

14. Changes to Terms

We may update these Terms & Conditions anytime. Updates will be posted here with the latest date.

Continued use of the website means you accept the updated Terms.

15. Contact Us

For any questions or concerns regarding these Terms & Conditions, contact us:

Thetohfa.shop
 Email: shopthetohfa@gmail.com
 Phone: +91 9910177381
 Address: G-103, Street No.4, Shastri Park